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Frequently Asked Question:
1. What is your return policy?
At Montana Homefitters Fine Furniture, we pride ourselves on quality and are confident that all our merchandise will meet and exceed your expectations. If you are not satisfied with your purchase please follow the instructions provided below. All purchases may be returned or exchanged by calling our customer service at 406-541-8200 within seven days of delivery. Every item is inspected when it leaves our warehouse, please contact us immediately should damage occur in transit or if you discover a manufacturer’s defect. Once your merchandise is received in our warehouse it will be inspected. In some cases a handling/usage or restocking fee may apply. Shipping and Handling fees are non-refundable. Merchandise returns made after seven days will be subject to a 25% restocking fee. Upon inspection, merchandise not returned in good condition may be subject to additional handling/usage fees. Special order purchases, which may included custom sizes/fabrics/leathers, are non- refundable. If you have received merchandise that is damaged or defective, please call our customer service at 406-541-8200.
2. How long will my order take to receive?
At Montana Homefitters Fine Furniture, we strive to deliver your order the quickest and most economical way possible. We will review your order individually to determine the best shipping method, and calculate the destination, weight and size of the items. Please Note: All items ordered may not be shipped together.
All items are shipped via a basic freight carrier and will arrive 7-14 days from the day the order leaves our warehouse.
1-2 days prior to delivery, the carrier will contact you to set up a delivery time frame. Deliveries will be scheduled Monday through Friday during business hours and a responsible adult, at least 18 years or age, must sign for the delivery. You are responsible for unpacking, assembly, and discarding of packaging materials.
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